Location : Noida / Onsite Industry : EdTech / Services / Sales Support Employment Type : Full-time
Job Summary
We are looking for a proactive Customer Relationship Executive who can build and maintain strong relationships with customers, ensure satisfaction, and support retention through effective communication and follow-ups.
Key Responsibilities
- Act as the primary point of contact for customers
- Build and maintain long-term relationships with students/customers
- Handle customer queries, concerns, and service requests
- Follow up with customers to ensure satisfaction and retention
- Coordinate with sales, operations, and support teams
- Maintain accurate customer data and interaction records in CRM
- Share updates, offers, and important information with customers
- Collect feedback and help improve customer experience
Required Skills & Qualifications
- Minimum 12th pass / Graduate :
- Excellent communication and interpersonal skills
- Customer-centric approach with problem-solving mindset
- Ability to manage multiple customers and priorities
- Basic computer knowledge (CRM, MS Office)
- Fluency in Hindi & English
Experience
- Freshers can apply
Job Types : Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹27,000.00 per month
Advantages :
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off