Job Title: Customer Support Executive About the Role (Overview) A Customer Support Executive (CSE) isresponsible for assisting customers by addressing their inquiries, resolving issues, and providing information about a company’s products orservices. They serve as the primary point of contact between the business and its customers, ensuring a positive customer experience and maintaining high satisfaction levels. How You Will Add Value (Core responsibilities)

1. Answer Customer Inquiries:
2. Resolve Issues:

- Provide troubleshooting assistance and effective solutions to customer problems.

1. Document Interactions:

- Maintain accurate records of customer interactions and concerns.

1. Know the Products:





- Stay well-informed about company products and services to provide accurate support.

1. Ensure Customer Satisfaction:

- Follow up with customers to ensure their issues are resolved and they are satisfied.

1. Collaborate with Team:

- Work closely with colleagues to deliver consistent, high-quality support.

1. Report Trends:

- Identify and share recurring issues and customer feedback to improve processes.

1. Collect Feedback:

- Gather customer opinions to enhance their experience with the brand.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (Surat)
🏢 Meraki
📍 Surat