- Customer Interaction : Acting as the main point of contact, greeting customers, and managing telephone/in-person inquiries.
- Service & Sales Support : Scheduling service appointments, following up on customer inquiries, and managing the delivery process.
- Feedback & Retention : Conducting post-service follow-up (PSF) calls, analyzing customer satisfaction, resolving complaints, and implementing strategies for loyalty.
- Data Management : Updating customer records, recording transactions, and managing database information using CRM systems.
- Internal Coordination : Collaborating with sales/service teams to ensure prompt delivery and issue resolution.
- Lead Generation : Identifying opportunities for new business and securing customer referrals.
Pay: Up to ₹31,492.67 per month
Advantages :
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Education :
- Diploma (preferred)
Experience :
- cre: 1 year (preferred)
- automobile : 1 year (preferred)