Job Title : Customer Retention Executive Job Summary
Key Responsibilities
- Handle customer queries, concerns, and complaints with timely and effective resolutions.
- Identify at-risk customers and implement retention strategies to reduce churn.
- Promote relevant products, services, and renewal plans to existing customers.
- Follow up with customers for renewals, feedback, and service updates.
- Maintain accurate customer records and interaction history in the CRM system.
- Coordinate with internal teams to resolve customer issues efficiently.
- Track customer retention metrics and prepare regular reports.
Required Qualifications
- Bachelor's degree in any discipline.
- 0-3 years of experience in Customer Retention, Customer Service, Telecalling, or Relationship Management.
- Excellent verbal and written communication skills.
- Robust negotiation and problem-solving abilities.
- Basic knowledge of MS Office and CRM software.
- Ability to build rapport and maintain long-term customer relationships.
Preferred Skills
- Customer Relationship Management (CRM)
- Customer Retention & Renewals
- Communication & Active Listening
- Negotiation & Persuasion
- Complaint Resolution
- Follow-up & Relationship Building
- Time Management
- MS Excel & MS Office