- Handle customer queries and provide timely resolutions.
- Maintain and update customer records in the CRM system.
- Coordinate with internal teams to ensure smooth issue resolution.
- Follow up with customers regarding requests, concerns, and feedback.
- Monitor customer satisfaction and maintain positive client relationships.
- Prepare reports and maintain accurate documentation of customer interactions.
- Ensure adherence to company processes and service standards.
- Assist in process improvement initiatives to enhance customer experience.
Required Skills :
- Excellent verbal and written communication skills.
- Valuable interpersonal and relationship management abilities.
- Strong problem-solving and analytical skills.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and organizational skills.