Location : Noida / Onsite Industry : EdTech / Services / BPO Employment Type : Full-time
Job Summary
Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Provide accurate information about services, processes, and policies
- Resolve customer complaints and escalate issues when required
- Maintain proper records of customer interactions in CRM
- Follow up with customers to ensure resolution and satisfaction
- Meet daily productivity and quality standards
- Coordinate with internal teams for issue resolution
Required Skills & Qualifications
- Minimum 12th pass / Graduate :
- Good communication skills (Hindi & English mandatory)
- Customer-focused and problem-solving attitude
- Ability to handle pressure and multiple queries
- Basic computer knowledge (CRM, MS Office)
Experience
- Freshers are welcome
- 0-1 years of experience in Customer Support / Call Center preferred
Job Types : Full time, Permanent, Fresher
Pay: ₹18,000.00 - ₹26,000.00 per month
Benefits :
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
Work Location: In person
📌 Customer Care Executive (Noida)
🏢 IMTS
📍 Noida
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