We are looking for a Customer Outreach & Care Representative to support our business by conducting outreach initiatives, coordinating follow-ups, handle customer inquiries and providing timely support through all stages of a project.
Key Responsibilities
- Respond promptly to customer inquiries, concerns, and feedback
- Build and maintain solid customer relationships through personalized communication
- Provide accurate information about services and policies
- Resolve customer issues efficiently and escalate complex cases when necessary
- Collect customer feedback and share insights with internal teams
- Maintain detailed records of customer interactions in CRM system
- Support customer engagement campaigns and retention initiatives
- Follow up with customers to ensure issue resolution and satisfaction
Required qualifications
- Excellent verbal and written communication skills in English
- Ability to handle difficult conversations with professionalism
Preferred qualifications
- Experience with customer engagement or retention strategies
- Excellent verbal and written communication skills in Telugu and Hindi