1. Customer Communication - Call customers regularly to maintain solid relationships. - Act as the primary point of contact for customer queries. - Maintain clear communication with customers regarding services, updates, and issues. 2. Customer Onboarding & Implementation - Coordinate with customers during the onboarding process. - Ensure successful implementation of Identifeye solutions at client locations. - Guide customers on how to access and use the dashboards. - Ensure the dashboard is properly configured and functional for each client. 3. Customer Success & Engagement - Ensure customers are actively using the dashboards and analytics tools. - Help customers understand the value of the data and insights provided. - Conduct periodic check-ins with clients to gather feedback and improve satisfaction. - Identify issues early and coordinate with the technical team for resolution. 4.
Internal Coordination - Communicate customer requirements clearly to internal teams (technical, operations, and sales). - Follow up internally to ensure timely completion of tasks related to client projects. - Maintain records of customer discussions, issues, and requests. - Maintain proper documentation of client communication and service updates. - Ensure all customer interactions are recorded in the CRM system. 6. Issue Resolution & Support - Receive and log customer issues related to devices, dashboards, or services. - Coordinate with technical teams for troubleshooting and resolution. - Ensure customers are kept informed until the issue is resolved. Pay: ₹12,500.00 - ₹20,000.00 per month Work Location: In person