Role Overview : Responsible for managing end-to-end customer interactions, ensuring seamless order processing, and driving customer satisfaction and repeat business.
Key Responsibilities :
- Handle customer queries across WhatsApp, calls, and other channels in a timely manner
- Conduct follow-up calls to close sales and maintain customer engagement
- Manage website orders and ensure accurate sales order processing
- Coordinate with internal teams for order status, dispatch, and issue resolution
- Track customer feedback and escalate issues when required
- Build strong customer relationships to drive repeat purchases
Requirements :
- Robust communication and interpersonal skills
- Customer-first mindset with problem-solving ability
- Basic knowledge of CRM tools, Excel, and order management systems
Pay: ₹10,000.00 - ₹18,000.00 per month
Education :
- Bachelor's (required)
Experience :
- Customer relationship management: 1 year (required)