Role Summary

Key Responsibilities

- Handle inbound calls from customers and retailers to resolve queries related to company's EMI schemes, upgrade offers, payment process, and app functionality.
- Outbound calls to follow up with potential customers or inactive retailers and assist them through the transaction, onboarding and activation journey.
- Assist retailers in document verification and registration, coordinating with Business Development Executives (BDEs) to resolve any gaps.
- Maintain and update customer records, onboarding status, and call outcomes accurately in CRM systems.
- Address escalations raised by field teams or customers and ensure timely resolution with proper documentation.
- Clearly explain company's EMI offers and product features, and convince customers
- Share daily or weekly reports highlighting call volumes, resolution status, escalations, and customer feedback with the Program Manager and Retail Head.

Required Skills & Experience





- 1-3 years of experience in customer support, telecalling, telesales, or inside sales roles.
- Proven ability to handle a high volume of customer interactions with professionalism.
- Solid communication and convincing skills in Hindi and English.
- Prior experience with CRM tools, lead management, and documentation practices.
- High ownership attitude, ability to multitask, and attention to detail.

Preferred Qualifications

- Experience in fintech, smartphone financing, or EMI-based sales.
- Exposure to B2B customer support or telesales environments

Pay: ₹300,000.00 - ₹500,000.00 per year

Application Question(s):

- Current CTC
- Expected CTC
- Notice Period
- total years of experience in customer support roles
- Are you from Noida or willing to relocate?
- Familiar with CRM software?

Work Location: In person

📌 Customer Relationship Executive (Noida)
🏢 Pylon Management Consulting
📍 Noida