Hindi-Speaking E-commerce Customer Support Executive
Company: Blueisland Clothing Private Limited
Location: Madurai, Tamil Nadu
, Permanent
Work Mode: Work from Office
Salary : ₹15,000-₹20,000 per month
Number of Openings: 3
About the Position
Mandatory Language Requirements
- Confident spoken Hindi - Mandatory
- Ability to read and write professional English - Mandatory
- Tamil communication - Preferred
- Telugu, Kannada or Malayalam - Additional advantage
Key Responsibilities
- Respond professionally to customer questions and complaints
- Process and manage daily e-commerce orders
- Confirm orders, addresses and delivery availability with customers
- Track shipments and provide accurate delivery updates
- Follow up on delayed, undelivered and returned shipments
- Coordinate with courier partners for delivery reattempts and other shipment issues
- Handle address changes, cancellations, replacements and refund requests
- Update customer and order information accurately
- Maintain daily trackers, reports and follow-up records
- Take ownership of customer cases until they are resolved
- Deliver a professional and positive customer experience
Required Skills :
- Strong and confident spoken Hindi
- Comfortable handling inbound and outbound customer calls
- Basic computer knowledge
- Good typing ability
- Attention to detail and data accuracy
- Patience and professionalism when handling difficult customers
- Ability to multitask and complete regular follow-ups
- Willingness to learn Shopify, courier portals and internal systems
- Willingness to work full-time from our Madurai office
Eligibility
- Any degree
- Freshers with excellent Hindi communication skills may apply
Preferred Experience
Previous experience in any of the following will be an advantage:
- Hindi customer support
- E-commerce operations
- Voice process or call centre
- Shopify or online order processing
- Courier or logistics coordination
- Returns, replacements and refund management
- Excel or Google Sheets
Salary
₹15,000-₹20,000 per month
The final salary will be based on Hindi and English communication, relevant experience, computer knowledge and interview performance.
Benefits :
- Health insurance
- Provident Fund
- Professional training
- Growth opportunities opportunities
- Practical exposure to e-commerce, customer experience and logistics operations
- Friendly and professional work environment
Selection Process
1. Hindi-speaking assessment
2. Customer-handling scenario
3. Basic Excel or Google Sheets test
4. Final interview
The ability to communicate confidently with customers in Hindi will be tested during the initial phone screening and interview.
How to Apply
Submit your updated resume through Indeed.
While applying, clearly mention:
- Your Hindi-speaking proficiency
- Other languages you can speak
- Current location
- Relevant work experience
- Expected salary
- Earliest joining date
Join Blueisland Clothing and build your career in e-commerce operations and customer experience.