Role Overview : Handle day-to-day customer support for AARUM's childcare management app — resolving queries from daycare/preschool admins and parents, and ensuring smooth onboarding experience.
Key Responsibilities :
- Log and track issues/tickets till resolution; escalate technical issues to the tech team
- Assist new childcare centres with onboarding and basic app training
- Maintain customer interaction records and share regular feedback/CSAT reports
- Coordinate with sales and tech teams for smooth issue closure
Pay: From ₹15,000.00 per month
Benefits :
- Cell phone reimbursement
- Versatile schedule
Work Location: On the road
📌 Customer Care Executive (Bengaluru)
🏢 AARUM
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.