We are hiring a Customer Relationship Executive (Female) with a strong sales mindset to manage customer enquiries and drive repeat business. The role involves being the first point of contact for clients, converting enquiries into sales, identifying upselling opportunities, and ensuring excellent customer experience.
Key Responsibilities :
- Handle inbound customer enquiries and convert them into orders
- Act as the primary contact for existing customers
- Identify upselling and cross-selling opportunities
- Maintain customer data and follow-ups using CRM software :
- Resolve customer issues and coordinate with internal teams
- Assist with billing, invoicing, and basic accounting-related queries
Required Skills :
- Excellent communication and negotiation skills :
- Robust customer handling with empathy and problem-solving ability
- Sales-oriented approach with focus on customer retention
- Basic knowledge of billing, invoicing, and accounting :
- Good time management and multitasking skills
Qualification & Experience :
- Graduate (Commerce preferred)
- 1-3 years experience in customer relations, inside sales, or sales support
- Cousmfortable with CRM tools and MS Excel