Location : Delhi NCR (On-site) Employment Type : Full-time Function : Customer Engagement / Sales Support Experience : 1-4 years (preferred) Gender Preference : Female (preferred) Joining : Immediate / Short notice

About UniLiv

UniLiv is a fast-growing, professionally managed student housing and co-living platform operating across key education hubs in India. We focus on delivering consistent, high-quality living experiences through robust operations, structured processes, and customer-first communication. The Telecaller role is critical in shaping first impressions and driving trust with prospective residents and partners.

Role Overview

The Telecaller / Customer Communication Executive will serve as the primary voice of UniLiv , engaging with prospective customers, existing residents, and partners over phone calls. This role demands exceptional communication skills, professional presence, and strong customer handling ability .

You are expected to represent the UniLiv brand with clarity, confidence, empathy, and credibility in every interaction.

Key ResponsibilitiesCustomer Communication & Lead Handling

- Handle outbound and inbound calls in a professional and courteous manner
- Engage with prospective customers to explain UniLiv offerings clearly and accurately
- Understand customer requirements and recommend suitable options
- Address queries, concerns, and objections with confidence and empathy

Follow-ups & Conversion Support

- Conduct systematic follow-ups to move leads through the decision cycle
- Maintain clear call outcomes and next steps for every interaction
- Coordinate with sales, operations, and property teams for smooth closures

Data Management & Reporting

- Accurately record call details, feedback, and lead status in CRM / tracking sheets
- Maintain call discipline, quality standards,



and documentation hygiene
- Support daily, weekly, and monthly reporting as required

Brand Representation & Experience

- Maintain a calm, polite, and professional tone at all times
- Ensure high standards of phone etiquette and customer experience
- Uphold UniLiv’s brand image in every conversation

Required Skills & Qualifications

- Excellent spoken communication in English and Hindi :

- Clear diction, strong articulation, and professional phone etiquette

- Prior experience in telecalling, customer support, inside sales, or front-desk roles

- Ability to handle objections, rejections, and difficult conversations professionally

- Working knowledge of CRM systems, Excel, and calling tools

- Strong listening skills and customer-centric approach

- Well-presented, confident, and articulate

- Patient, composed, and solution-oriented

- Target-aware with disciplined follow-up habits

- Reliable, punctual, and process-driven

- Comfortable working in a fast-paced, on-site environment

Performance Expectations

- Consistent call quality and communication standards
- Accurate data entry and follow-up tracking
- Positive customer feedback and engagement quality
- Contribution to lead conversion and customer satisfaction metrics

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

- Do you have prior experience in telecalling, customer support, or inside sales?
- Are you fluent in English and Hindi with transparent spoken communication?
- Are you comfortable working full-time on-site in Delhi NCR?
- Have you handled customer objections and follow-up calls independently?
- Do you have experience using CRM systems or Excel-based lead trackers?
- Are you looking for a non-calling or back-office-only role?
- Are you uncomfortable communicating in English with customers?

Work Location: In person

📌 Telecaller / Customer Communication Executive (Noida)
🏢 Uniliv
📍 Noida