Key Responsibilities: Managing in-bound communication on CRM, WhatsApp and Social Media - assisting customers for sale, customizations, grievances and any other requests.
Managing and updating customer data in the CRM System.
Handling of post-sales queries related to orders, deliveries, repairs, and exchanges.
Coordinating with the Sales, Operations, and Design teams for issue resolution.
Track customer feedback, satisfaction, and follow-ups. Support loyalty programs and repeat-purchase initiatives.
Skills Required: Strong verbal and written English (Hindi is a plus) skills.
Good coordination with copywriting skills.
Understanding of luxury branding and customer experience.