Location : Visnagar HO (on-site, must commute daily)

Reports to : Operations Head

Myarmor Wellness Pvt Ltd (D2C brand — Bedding, Baby, Home, Pet) is hiring a Customer Care Executive to be the voice between our customers and our operations team.

You'll handle customer queries across Amazon, Flipkart, and Shopify — calls, chats, messages — and drive the feedback loop that makes our products better.

About the role : We're a growing D2C e-commerce company (Bedding, Baby, Home, Pet) selling on Amazon, Flipkart, and Shopify. You'll handle customer queries across Amazon, Flipkart, and Shopify — calls, chats, messages — and drive the feedback loop that makes our products better.

Responsibilities

- Respond to customer queries on calls, chats, and messages across all online platforms.
- Coordinate with the Operations team to resolve issues on time.
- Make outbound calls to collect feedback and handle grievances.
- Log all queries and resolutions accurately in trackers.
- Share weekly reports on common issues and resolution times.

Requirements :

- Fluent Hindi and English (speaking and writing).
- Basic Excel / Google Sheets knowledge.




- Customer-focused, patient, and solution-oriented.
- Must be able to commute to Visnagar daily.

Preferred

- Experience in e-commerce or customer support.

Salary - Starting ₹20,000/month — higher for relevant e-commerce support experience

Pay: From ₹20,000.00 per month

Benefits :

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Visnagar, Gujarat (Visnagar): Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you use basic Excel/Google Sheets (filters, sorting, easy formulas)?
- How many years of customer support / customer care experience do you have?
- Are you comfortable making outbound calls to customers daily?

Education :

- Bachelor's (preferred)

Experience :

- Customer support: 2 years (required)

Language :

- Hindi (required)
- English (required)

Location :

- Visnagar, Gujarat (Visnagar) (required)

Work Location: In person

📌 Customer Care Executive Visnagar (On-site)
🏢 My Armor Wellness
📍 Visnagar