Job Title

E-commerce & Customer Support Executive (Jewellery Business) Location

C- Block, Malviya Nagar, Jaipur (Work from Office) Near Anslem School, Pradhan Marg. About Us

We are a Jaipur-based jewellery business supplying to customers in 20+ countries. We work in both B2B (wholesale) and online retail (Etsy), and are growing our global presence.

- Requirements**_

Good written English (very important)

Organized and responsible

Willing to learn and take ownership

Prior experience in e-commerce/customer support is a plus (not mandatory) Role Overview

We are looking for a smart, organized, and detail-oriented person to handle customer communication, follow-ups, and support daily operations. Key Responsibilities

1. Customer Communication

Handle basic product inquiries, pricing, and order updates

Maintain professional and clear communication in English

Maintain customers accounts and their billing and invoicing.

1. Follow-ups & Lead Management (VERY IMPORTANT)

Maintain a daily follow-up sheet

Follow up with old and new inquiries

Track customer status (interested / pending / confirmed)

1. E-commerce Support (Etsy)





Upload new products (training will be provided)

Update product details (titles, tags, pricing)

Assist in order processing and customer queries

1. Product & Catalog Work

Organize product data (codes, pricing, categories)

Assist in maintaining a clean and updated product catalog

1. Operations Support

Coordinate with production team for order updates

Help in order tracking and dispatch coordination Salary

₹15,000 - ₹25,000 (depending on skills and experience) Working Hours

Full time (9am to 6.30 PM) In office Growth Opportunity

Learn international business operations

Gain experience in e-commerce and exports

Opportunity to grow into a senior role over time

PS: Must be a local residance of Jaipur PS: preferance will be given to Persons living nearby and easy transit to Office area.

Job Types : Full-time, Part-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Expected hours: 40 per week

Benefits :

- Provident Fund

Work Location: Hybrid remote in Malviya Nagar, Rajasthan (302017)

📌 Ecommerce, Customer Care (Nagar)
🏢 Irena Jewels Malviya Nagar
📍 Nagar