Location: Guindy, Chennai Company: GO ACADEMY INTERNATIONAL PVT LTD Experience Required: 1.5+ Years Employment Type: Full-Time We are looking for a proactive and client-focused Customer Success Executive to manage post-sales activities, coordinate projects, maintain strong client relationships, and support upselling opportunities. Key Responsibilities - Handle post-sales client communication and relationship management - Coordinate ongoing projects between clients and internal teams - Track project progress and ensure timely delivery - Maintain regular follow-ups with clients regarding updates and requirements - Address client concerns and provide timely resolutions - Maintain project records, reports, and status updates - Identify upselling and cross-selling opportunities from existing clients - Ensure high customer satisfaction and long-term client retention - Coordinate with writers, freelancers, and operational teams for project completion - Schedule meetings, calls, and follow-up discussions with clients - Prepare daily/weekly progress reports for management - Maintain CRM, Excel sheets,



and client databases efficiently Skills Required - Excellent verbal and written communication skills - Strong project coordination and multitasking abilities - Client relationship management skills - Good problem-solving and follow-up skills - Ability to handle pressure and manage deadlines - Knowledge of MS Excel, Google Sheets, and CRM tools - Strong organizational and time management skills - Basic understanding of upselling and customer retention strategies - Ability to work independently and as part of a team - 1.5+ years of experience in Customer Success, Project Coordination, Client Servicing, Account Management, or Post-Sales roles - Experience in EdTech, consultancy, service-based, or client-handling industries is preferred - Immediate joiners are preferred Additional Advantages - Performance-based incentives - Career growth opportunities - Exposure to client management and project operations - Supportive work setting Pay: ₹22,000.00 - ₹24,000.00 per month Work Location: In person

📌 Customer Success Executive - Post Sales & Project Coordination (Guindy)
🏢 GO ACADEMY INTERNATIONAL
📍 Guindy