Roology is a growing fashion and ecommerce brand focused on delivering premium customer experiences through quality products, smooth operations, and strong community-driven branding. We are building a fast-moving team that values ownership, creativity, and execution.
Roology is looking for a Client service representative to manage customer communication, coordinate with vendors, and ensure smooth order execution from inquiry to delivery.
Responsibilities :
- Manage customer orders end-to-end: Inquiry → sizing consultation → confirmation → dispatch → feedback
- Coordinate with vendors for production updates and follow-ups
- Handle customer support and grievance resolution professionally
- Track deliveries and reduce RTOs through courier follow-ups
- Maintain and update operational/order management sheets
- Ensure smooth communication between clients, vendors, and internal teams
Requirements :
- Fresher or up to 1 year of experience
- Strong written communication skills
- Detail-oriented and highly organized
- Ability to handle customer issues calmly and professionally
- Comfortable with Google Sheets/Excel
- Fashion/ecommerce industry knowledge is a bonus
What We’re Looking For:
- Rapid learner
- Responsible and proactive
- Strong coordination and multitasking skills
- Ownership mindset
Pay: ₹300,000.00 per year
Work Location: In person
📌 Customer Service Representative (Andheri East)
🏢 Roology
📍 Andheri East
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.