Job Title

Dealer Acquisition & Customer Relations Executive

Role Overview

We are looking for a proactive and confident individual who will play a dual role in expanding our dealer network and ensuring smooth customer communication . The role involves calling and onboarding new dealers , acting as a CRM bridge between customers and the company , and handling sensitive customer situations when escalation is required .

This position is also customer-facing, requiring the individual to be present on the showroom floor to understand customer challenges firsthand and ensure a seamless experience.

Key Responsibilities

- Dealer Acquisition _
- Make outbound calls to identify and onboard potential dealers and business partners .
- Maintain a database of prospects and follow up regularly to convert leads into active dealers.
- Coordinate with the sales team to support dealer onboarding.




- Customer Relationship Management (CRM) _
- Act as a communication bridge between customers and internal teams .
- Track and maintain records of customer complaints, feedback, and resolutions.
- Escalation Handling _
- Intervene in situations where customers are dissatisfied or communication with the salesperson becomes difficult .
- Showroom Presence _
- Be present on the showroom floor to observe customer journeys and identify common issues .
- Proactively assist customers facing challenges or confusion.

Job Types : Full time, Permanent, Fresher

Pay: ₹11,120.34 - ₹15,000.00 per month

Application Question(s):

- Where are you currently living ?

Work Location: In person

📌 Customer Service Assistant (Zirakpur)
🏢 Lords Interior
📍 Zirakpur