Job description: Customer Support Associate Roles & Responsibilities
As a Pre-Sales Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include: Voice Support (Calling)
- Handle inbound and outbound calls to address customer queries, feedback, and support requests.
- Provide accurate information about courses, schedules, and platform usage.
- Ensure timely follow-ups and resolution of open issues.
Chat Process
- Manage live chat interactions with users across the website and app.
- Assist customers with instant query resolution and guide them through the learning platform.
- Maintain courteous and prompt communication at all times.