We are looking for a Back End Support Executive (CSA) to support customer service operations through backend processing, documentation, and coordination. The role involves handling customer data, service requests, internal coordination, and ensuring accurate and timely support to front-end customer service teams.

Key Responsibilities

- Provide backend support for Customer Support Associate (CSA) operations
- Process customer requests, updates, and service records accurately
- Maintain and update customer data in CRM or internal systems
- Prepare reports, MIS, and service-related documentation
- Coordinate with front-end customer support and internal teams
- Ensure adherence to SOPs, quality standards, and SLAs
- Maintain data confidentiality and accuracy at all times

Eligibility & Requirements





- Must be a Graduate (Bachelor’s degree in any discipline)
- Minimum 1.5 year of experience in backend support / CSA / customer operations
- Excellent communication skills (written and verbal)
- Strong organizational and multitasking abilities
- Ability to meet deadlines and work independently

Preferred Skills (Added Advantage)

- Experience with CRM or ticketing tools
- Understanding of customer service workflows
- Exposure to BPO / KPO / service operations

Job Types : Full time, Permanent

Pay: ₹180,976.88 - ₹300,926.92 per year

Benefits :

- Cell phone reimbursement

Work Location: In person

📌 Back End Support Executive (Csa) (Bhopal)
🏢 Credencial management system india private
📍 Bhopal