Who We Are Looking For : What You’ll Be Doing As A Part of Our Team :

- Manage a new hire training program for Order Desk Specialists on a fast-paced order management and member support team.
- Own the onboarding process for new hires: Welcome new hires, ensure they have appropriate access/equipment, create training plans, schedule training sessions, conduct training.
- Work closely with SMEs to maintain and create training content for rapidly changing proprietary software.
- Proactively schedule training and continuing education for existing team members.
- Evaluate trainee’s progress and preparedness for Greenlighting.
- Ensure new team members understand and are able to follow policies and procedures.
- Ensure process documentation is up-to-date.
- Liaise with leaders in other departments to develop/coordinate training for order desk on new products & features.
- Be a leader in our quality program; regularly review Member Services cases to gauge quality and standard adherence.
- Coach and mentor Order Desk and Member Services staff on improving support and service quality based on quality scores.
- Assist with article quality scoring within the KCS framework.
- Work with Order Desk and Member Services leadership to identify training needs.
- Communicate effectively with Order Desk and Member Services leadership to provide updates on team members’ progress and status.
- Review Order Desk and Member Services surveys for feedback and follow up with members who have provided negative feedback with a focus on how we can improve the quality of support.




- Conduct post-training interviews and implement improved workflows to training programs based on feedback.

What You Should Have to Qualify :

- Natural leadership skills and a focus on people coaching.
- Possess great customer service skills.
- Knowledge of HIPAA compliance.
- Excellent communication skills, both written and verbal.
- Minimum 2 years of training experience, preferably in an order management and/or customer service setting.
- Experience with online meeting software like Zoom and web conferencing tools.
- Ability to work during US business hours 8 AM - 8 PM ET Monday through Friday

Ideally, You Would Also Have These :

- Bachelor’s Degree or equivalent experience
- Experience with Salesforce Service Cloud and Salesforce Reports
- Five years Customer Service experience

Culture is at our Core :

- Service: Create Raving Fans
- Accountability: Follow Up; Own Up
- Attitude: Possess True Grit
- Personality: Be Minty
- Work Ethic: Be Rock Solid
- Community Outreach: Give Back
- Health and Wellness: Live Better
- Resource Efficiency: Do Más With Menos

About Us : Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

**#LI-Onsite

📌 Order Desk Trainer (Hyderabad)
🏢 WebPT India Private
📍 Hyderabad