- Handle incoming customer calls related to orders, queries, and issues
- Coordinate with partner pharmacies to ensure smooth order processing
- Communicate with delivery partners (riders) to resolve delivery-related issues
- Provide explicit, polite, and professional support across all touchpoints
- Ensure timely updates and issue resolution for customers, pharmacies, and riders
Requirements :
- Comfortable working Night Shift :
- Sunday working is mandatory
- Good communication skills (English/Hindi/Kannada/Tamil/Telugu - any preferred)