- Exercise judgment and discretion when handling escalated service issues and vendor communication.
- Ensure a positive customer experience after every interaction.
- Provide accurate and timely information regarding requests.
- Deliver services within contractual scope and manage expectations appropriately.
- Build relationships by understanding customer preferences and requirements.
- Initiate outbound calls in line with program requirements.
- Leverage partners and available resources to fulfill customer needs.
- Communicate responses clearly and professionally.
- Represent client brands in a professional manner.
- Attend meetings and training sessions to stay updated on client requirements.
- Use enterprise systems to capture data and process information.
- Demonstrate ability to multitask and prioritize in a fast paced setting.
Other Duties
- Abide by all Aspire Lifestyles policies and procedures.
- Work flexible hours as required.
- Carry out other reasonable duties as requested by management.
The Lifestyle Concierge is expected to have :
- Minimum 5 years of customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services
- Geographical knowledge and exposure, with a keen and demonstratable interest in global concierge delivery (shopping, sports, culture, travel, etc.)
- Strong and natural communicator with refined listening and conversational skills
- Service oriented, with a pleasant personality
- Well presented with proper deportment skills
- Exemplifies resourcefulness and problem-solving skills