Key Responsibilities :

- Respond to customer tickets and ensure timely resolution.
- Maintain customer data and interaction logs accurately.
- Coordinate with internal teams to resolve order-related issues.
- Assist in documenting SOPs and process checklists.
- Provide support in CRM tool operations and ticketing systems.
- Handle order tracking, returns, and logistics communication.

Required Skills & Competencies : Soft Skills

- Task Management
- Team Collaboration
- E-commerce Shopping Process Understanding
- Multitasking
- Language Competency - English

Technical Skills

- Data Entry & Customer Logs Maintenance
- Ticketing System Operations
- Basic CRM Tool Familiarity

Qualifications :

- Bachelor’s degree or diploma in any discipline.
- 0-1 year of experience in customer service or e-commerce CRM.

Key Performance Indicators (KPIs) :

- First Response Time
- Ticket Closure Rate
- Accuracy in Data Entry




- CSAT

Company Perks Join a company that values growth, collaboration, and excellence. We offer opportunities for continuous learning and career growth in the agile field.

- Flexible schedule.
- Health insurance.
- Internet reimbursement.
- Leave encashment.
- Paid sick time and paid time off.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Ability to commute/relocate:

- Utran, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

Language :

- English (required)

Location :

- Utran, Surat, Gujarat (required)

Shift availability:

- Day Shift (required)

Work Location: In person

📌 Help Desk Executive (Uttran)
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📍 Uttran