Location : Koramangala, Bengaluru, Karnataka Company : NeuralBits Technologies Pvt. Ltd. Industry : HealthTech / Hospital SaaS Role Type : Field Technical Support
About the Role
NeuralBits is a growing HealthTech company providing digital healthcare solutions to 700+ hospitals across India .
Key Responsibilities
- Provide on-site training and product demonstrations to hospital staff.
- Handhold customers during implementation and day-to-day product usage.
- Address customer queries regarding product features and functionality.
- Troubleshoot issues and provide timely resolutions.
- Identify and report software bugs and coordinate with the development team for resolution and ETA.
- Understand hospital workflows and customer pain points and recommend suitable product features.
- Conduct regular hospital visits and provide on-site technical assistance whenever required.
- Coordinate internally with Support, Implementation, and Technology teams for issue resolution.
Customer Engagement
- Build and maintain professional relationships with hospital staff and key users.
- Understand customer expectations,
product usage patterns, and adoption challenges.
- Encourage effective product utilisation through regular training and support.
- Ensure a positive customer experience through prompt communication and issue resolution.
- Experience in Field Technical Support, Application Support, Implementation, Customer Support, or Technical Customer Service preferred.
- Strong communication, troubleshooting, and problem-solving skills.
- Comfortable travelling regularly to hospitals and client locations across Bengaluru.
- Must own a two-wheeler and possess a valid driving licence. :
- Travelling expenses for official client visits will be reimbursed as per company policy.
Language Requirements
- Kannada :
- Hindi :
- English
Job Types : Permanent, Full-time, Fresher
Pay: ₹22,000.00 - ₹30,000.00 per month
Advantages :
- Commuter assistance
- Flexible schedule
Shift:
- Day shift
Application Question(s): Experience :
- Customer support: 1 year (preferred)
Work Location: In person
📌 Field Support Engineer (Koramangala)
🏢 Neuralbits Technologies
📍 Koramangala
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