Job Title :Operations Executive Location : Pune, Maharashtra

Job Type : Full-Time Experience : 0-2 Years (Freshers / Entry-Level)

Job Summary

We are hiring a Operations Executive for managing smartphone trade-in operations across multiple retail stores. This role involves telecalling, retailer coordination, onboarding, customer support, and operations management .

Key Responsibilities

- Handle inbound & outbound calls with retail partners (telecalling)

- Manage retailer coordination & relationship management :

- Resolve queries related to trade-in process, pricing, and transactions :

- Drive retailer onboarding and store activation :

- Conduct training sessions for store staff (virtual/on-call)

- Handle customer support & issue resolution (TAT management) :

- Maintain MIS reports, Excel trackers, and daily activity reports :

- Coordinate with internal teams for operations support :

- Ensure smooth execution of retail operations & trade-in process

Required Skills :

- Telecalling / Customer Support / Customer Service
- Retail Operations / Store Coordination
- Operations Executive / Backend Operations




- MIS Reporting / MS Excel / Google Sheets
- Communication Skills (Hindi, Marathi, English)
- Problem Solving / Escalation Handling
- Client Coordination / Vendor Management
- Training & Onboarding

Eligibility Criteria

- Graduate (Any Stream)

- 0-2 years experience (Freshers can apply) :

- Fluent in Hindi & Marathi (mandatory) :

- Basic English communication required

- Experience in BPO / Telecalling / Customer Care / Retail Operations :

- Solid communication & interpersonal skills

- Ability to handle multiple tasks and pressure situations :

- Immediate joiners preferred

Why Join Us?

- Opportunity for freshers to start career in operations :

- Exposure to retail & e-commerce operations :

- Growth in operations, training, and team handling roles :

- Dynamic and fast-paced work environment

Job Types : Full-time, Fresher

Pay: ₹216,000.00 - ₹220,000.00 per year

Benefits :

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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