We are seeking an empathetic and proactive Patient Relation Officer to join our team. You will serve as the first point of contact, ensuring patients feel supported, informed, and satisfied with their care experience, while managing feedback to improve hospital services. PW Skills +3 Key Responsibilities :

- Patient Advocacy : Act as the primary point of contact for patients and families, providing information and support throughout their hospital stay.
- Complaint Resolution : Receive, document, and resolve patient complaints or concerns, ensuring timely and satisfactory solutions.
- Experience Enhancement : Conduct daily rounds, gather patient feedback through surveys, and identify areas for service improvement.
- Coordination : Collaborate with doctors, nurses, and administrative departments to facilitate smooth, patient-friendly services.
- Communication : Explain hospital policies, procedures,



and rights to patients and their families.
- Record Keeping : Maintain accurate logs of patient interactions, feedback, and resolutions. PW Skills +7

Qualifications :

- Education : Bachelor’s Degree in Hospital Administration, Public Relations, Communications, or a related field.
- Experience : 2-5 years of experience in a customer service or patient relations role, preferably within a hospital setting.
- Skills : Exceptional interpersonal and communication skills, ability to remain calm under pressure, and empathy.
- Languages : Proficiency in English and local languages is required. Docthub +4

Work Type : Full time, In-person

Job Types : Full-time, Permanent, Fresher

Pay: ₹10,788.32 - ₹38,032.74 per month

Work Location: In person

📌 Patient Relation Officer (Ghaziabad)
🏢 Dr sk jain family clinic
📍 Ghaziabad