Position : Telecaller / Junior Counsellor - School Admissions Department : Admissions / Marketing Reporting To : Admission Head / Regional Incharge Location : [School Location] Experience : 0-2 years (Freshers with good communication skills may apply) Employment Type : Full time

Job Summary

Key Responsibilities1. Lead Management & Telecalling

- Make outbound calls to prospective parents from assigned leads.
- Respond to incoming admission enquiries through phone and other communication channels.
- Understand parents’ requirements and provide relevant information about the school.
- Maintain regular follow-ups with prospective parents as per the lead management SOP.

1. Parent Counselling & Campus Visits

- Explain school facilities, academics, activities, fee structure, and admission procedures.
- Address basic parent queries professionally and escalate complex queries to the Senior Counsellor.
- Schedule and coordinate school visits and campus tours.
- Ensure a positive parent experience throughout the enquiry process.

- Admission Support & Conversion

- Assist Senior Counsellors in counselling and admission follow-ups.
- Maintain accurate records of enquiries, calls, visits, registrations, and admissions.
- Follow up on pending registrations, entrance tests, results, and admission formalities.
- Support the team in achieving school admission targets.

- Data Management & Reporting

- Update daily calling and lead status in ERP, CRM, or Google Sheets.
- Record call outcomes, parent requirements, next follow-up dates, and conversion status.




- Submit daily activity reports to the reporting manager.
- Ensure no lead is left unattended and all follow-ups are completed on time.

- Team Coordination

- Coordinate with Senior Counsellors, PROs, Front Office, and school departments.
- Participate in admission campaigns, parent engagement activities, and school events.
- Follow school admission policies, communication standards, and reporting processes.

Required Skills & Competencies

- Good verbal and written communication skills.
- Polite, confident, and professional approach toward parents.
- Basic counselling and convincing skills.
- Good listening and objection-handling abilities.
- Basic knowledge of MS Excel, Google Sheets, ERP, or CRM.
- Strong follow-up discipline and time management.
- Positive attitude, teamwork, and willingness to learn.
- Prior experience in telecalling, education counselling, sales, or customer service will be an advantage.

Key Performance Indicators (KPIs)

- Daily outbound and connected calls.
- Lead response time and follow-up completion.
- Parent interactions and qualified leads generated.
- School visits scheduled and completed.
- Registrations and admissions supported.
- Accuracy and timely updating of CRM/ERP data.
- Parent satisfaction and adherence to admission SOPs.

Working Hours

As per school admission department schedule, generally 8:30 AM to 5:00 PM, or as assigned by management.

Salary

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement

Work Location: In person

📌 Tele Caller/junior Counselor (Lucknow)
🏢 Allen house group
📍 Lucknow