Join our Team : About this chance : What you will do :

- Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.
- Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance in office.
- Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).
- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.
- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
- Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.

The skills you bring :

- Ericsson Operations Engine - Mode Of Operations.




- 5G MS Operations Readiness.
- RAN Fundamentals and Change Management.
- Problem management.
- Business Continuity Management.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- Business Understanding.
- Ericsson Customer Assurance Competence.
- MS TOP.
- Knowledge sharing and learning.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- Customer Complaint Resolution.
- System Administration.

Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. - Primary country and city : India (IN) || Noida

Req ID : 786611

📌 Domain Support Specialist (Noida)
🏢 Ericsson
📍 Noida