WNS Global Services - Chat Support Specialist (UK - Electricity & Gas Process)
WNS Global Services urgently hiring Chat Support Specialists for UK Electricity & Gas Customer Support (Non-Voice Chat Process) at Thane West through Grace Staffing Services.
Position Details
Job Title : Chat Support Specialist - Non Voice Operations (Utilities Process) Location :Thane West (Work from Office) Shift : UK Rotational Shifts | 11:00 AM - 3:30 AM (any 9-hour shift) Working Days**: 5 Days a Week | 2 Rotational Offs
About the Role
Pure Chat Process - NO CALLS INVOLVED. Provide live chat support to UK electricity and gas customers handling billing queries, service requests, account management, meter readings, complaints, and technical support. Deliver professional written assistance ensuring high customer satisfaction for utility services.
Key Responsibilities
- Support UK customers with electricity & gas queries via live chat
- Handle billing disputes, payment issues, service activations/deactivations
- Assist with meter readings, usage queries, tariff changes
- Resolve service complaints and technical support requests
- Meet KPIs: First Response Time (FRT), Resolution Rate, CSAT
- Document interactions accurately maintaining utility compliance
Eligibility Criteria
Education : HSC / Graduate (any stream) Experience :6 months - 1 year international customer service/chat (mandatory) Shift :
Comfortable with UK night shifts (12 PM - 4 AM) Location : Thane/Mumbai residents within cab boundaries Availability :Immediate joiners preferred Documents : Valid ID proof + educational certificates
Cab Coverage: Thane West Office
Kalyan to Kurla | Thane to Vashi/Seawoods/GTB Nagar | Bandra to Borivali
Perks & Benefits
- Competitive salary + performance incentives
- Overtime allowance for night shifts
- Centralized pick-up & home drop-off (within cab boundaries)
- Growth opportunities in UK utilities customer support
- Professional environment with international exposure
How to Apply
WhatsApp/Call : Jay +91 (phone hidden) / Adnan : +91 72028285129 Subject Line : "WNS UK Utilities Chat Thane West - [Your Name]"
Walk-in interviews with documents for immediate shortlisting!
"Help UK customers stay powered - Join WNS Global Services Electricity & Gas Chat Process at Thane West!"
Job Types : Full-time, Permanent, Fresher
Pay: Up to ₹27,000.00 per month
Benefits :
- Health insurance
- Provident Fund
Application Question(s):
- Are You an Immediate Joiner?
Education :
- Higher Secondary(12th Pass) (required)
Experience :
- BPO Voice or Chat: 1 year (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
- Day Shift (required)