- Handle inbound and outbound calls professionally
- Communicate effectively with customers in Marathi and Hindi
- Address customer queries, complaints, and service requests
- Escalate critical issues and coordinate with internal teams
- Maintain accurate call logs and reports
- Follow company processes, scripts, and compliance guidelines
- Handle high-priority or emergency calls efficiently (if applicable)
Requirements :
- 1-3 years of experience in a call center or customer support role
- Fluency in Marathi and Hindi (mandatory)
- Good communication skills; English proficiency is a plus :
- Basic computer knowledge and CRM handling experience
- Ability to work under pressure and manage multiple calls