Listening to and understanding the customer’s requirements

- Provide product / service details & advantages to Customers
- Providing end to end solutions to the customer
- Asking the correct questions - probing and prompting the customer wherever required
- Timely and accurate capturing all the information given by the customer
- Timely follow up with as per Escalation matrix till closure
- Staying current with knowledge of products/ processes & services
- Ensure full adherence to all the quality parameters and SOP
- Cooperate with other Team members, SMEs and Team Leaders.
- Ensure 100% adherence to schedule
- Escalating the call to the team leader / manager, wherever desirable
- Handling irate / demanding customers where necessary, in a tactical manner
- Contact (phone hidden)

Pay: ₹16,200.00 per hour

Benefits :

- Provident Fund

Application Question(s): Education :

- Bachelor's (required)

Location :

- Whitefield, Bengaluru, Karnataka (required)

Shift availability:

- Day Shift (required)

Work Location: In person

📌 Malayalam Voice Process (Whitefield)
🏢 Amisol Global
📍 Whitefield