Join our Kochi-based digital marketing team as a Call Center Executive to represent our 5-star resort client. In this role, you will be the 1st point of contact delivering exceptional service, managing inquiries, and ensuring seamless booking experiences for the guests. We're looking for someone with robust communication skills and a passion for customer service.
Responsibilities :
- Answer incoming calls promptly and professionally
- Handle Resort Bookings & Inquiries
- Follow up with customers to confirm bookings
- Respond to customer inquiries and resolve issues efficiently
- Handle customer complaints professionally
- Promote resort services and packages