ob Title: Post Sales CoordinatorIndustry: Real EstateLocation: Vashi, Navi Mumbai

Job Summary

The Post Sales Coordinator is responsible for managing all activities after the sale of a property, ensuring smooth documentation, payment follow-ups, customer satisfaction, and coordination between internal departments and clients until possession and handover.

Key Responsibilities1. Customer Relationship Management

- Act as a single point of contact for customers post booking
- Handle customer queries, complaints, and requests efficiently
- Maintain long-term customer relationships and ensure satisfaction

2. Documentation & Agreement Process

- Coordinate with clients for Agreement to Sale (ATS) / Sale Deed execution
- Ensure timely collection and verification of KYC documents
- Maintain accurate records of all customer documentation

3. Payment Coordination

- Track payment schedules and follow up on due installments
- Coordinate with finance team for receipts, invoices, and ledgers
- Handle delays, penalties, and payment-related communication

4. Loan & Banking Coordination

- Assist customers in home loan processing
- Coordinate with banks and financial institutions
- Ensure timely disbursement of loan amounts

5. Internal Coordination





- Liaise with legal, finance, sales, and construction teams
- Ensure proper flow of information regarding project status and customer commitments

6. Possession & Handover

- Coordinate possession process and final documentation
- Arrange site visits and property inspections for customers
- Ensure smooth handover with all required documents and clearances

7. MIS & Reporting

- Maintain CRM data and generate reports
- Track customer status, payments, and documentation progress
- Prepare daily/weekly reports for management

Key Skills & Competencies

- Strong communication and interpersonal skills
- Good knowledge of real estate documentation (ATS, registration, etc.)
- Coordination and multitasking ability
- Problem-solving and customer handling skills
- Attention to detail and data management

Qualifications & Experience

- Graduate
- 2-5 years of experience in post-sales / CRM in real estate
- Familiarity with CRM software and MS Excel

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks :

- Health insurance
- Life insurance

Work Location: In person

📌 Post Sales L CRM Executive - Real Estate (Vashi)
🏢 Greenscape Group
📍 Vashi