- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Manage a large amount of Inbound and outbound calls in a timely manner.
- Taking part in timely training and other learning opportunities to expand organization knowledge.
- Building lasting relationships with customers and other team members based on trust and reliability.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information using the right methods/tools.
- Handle customer complaints, and provide appropriate solutions and alternatives.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up