The Role : We are seeking a dedicated Cloud Reliability Engineer to champion the reliability, availability, and security of our production SaaS platform. In this role, you will act as the first line of defense for cloud infrastructure, balancing your time between core production day to day operations —such as incident management, change management, monitoring, and triage—and automation to reduce operational toil. You will play a pivotal role in maintaining customer trust by strictly adhering to SLAs and compliance processes while driving continuous improvement through code.

What You'll Do : Operational Excellence & Incident Management

- Monitoring & Triage : Proactively monitor cloud infrastructure health to ensure high availability and performance. Act as the primary owner for production alert monitoring, triage, and swift resolution.
- Incident Response : Manage critical incidents and escalations from identification to resolution. Lead root cause analysis (RCA) and post-incident reviews to minimize Mean Time To Recovery (MTTR) and prevent recurrence.
- Change & Release Management : Execute and track production upgrades, multi-tenant deployments, and change requests within defined SLAs, ensuring zero-downtime maintenance where possible.
- Escalation Support : Handle escalated Support cases and provide infrastructure support for field teams and other environments.
- 24/7 Availability : Participate in a shift-based schedule and on-call rotation to provide round-the-clock support for critical production systems. - Automation & Continuous Improvement
- Task Automation : Utilize Python and Jenkins to script and automate repetitive operational tasks, reducing manual intervention and increasing efficiency.
- Tooling Optimization : Assist in maintaining and optimizing monitoring, alerting,



and CI/CD tools to streamline workflows.
- Process Evolution : Identify opportunities to shift left on operations, transforming manual runbooks into automated self-healing mechanisms over time.

What You Bring :

- 2-5 years of professional experience in Cloud Operations, Site Reliability Engineering (SRE), or K8s administration. :

- Hands-on experience with public cloud platforms (AWS, GCP, or Azure) in a production environment.

- Operational knowledge of Kubernetes (EKS, GKE, or AKS ) including troubleshooting and cluster management.

- Moderate proficiency in scripting and automation , specifically using Python and Jenkins. :

- Strong understanding of ITIL processes (Incident, Change, Problem Management) .

- Demonstrated ability to prioritize tasks under pressure while maintaining strict SLAs.

- Excellent collaboration skills to work effectively with Engineering, Product, and Support teams .

- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience. - Preferred Skills :

- Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation.

- Familiarity with cloud-native observability tools (e.g., CloudWatch, Stackdriver, Prometheus, Grafana).

- Robust Linux system administration and networking troubleshooting skills.





- Background in supporting enterprise-grade SaaS platforms with strict compliance and security requirements. - Working Conditions :

- Shift-Based Role : This position requires working in defined shifts to ensure global coverage.

- On-Call : Regular participation in an on-call rotation is required.

- Environment : Fast-paced, collaborative, and process-oriented environment with a robust focus on production stability.

- Remote Work at ThoughtSpot : This role is available as a remote position.

- About ThoughtSpot : The world’s most creative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.

- Mandatory and Required Skills for All ThoughtSpot Roles : Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

- Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
- Hands-on experience to leverage AI tools (industry-leading LLMs) to increase product

📌 Cloud Reliability Engineer Ii (Bengaluru)
🏢 ThoughtSpot
📍 Bengaluru