- Handle and resolve customer queries, complaints, and escalations efficiently.
- Manage direct and indirect interactions with customers professionally.
- Lead and supervise a team of 4 CRM executives/members.
- Coordinate with internal departments such as Sales, Accounts, Legal, Projects, and Administration for smooth customer support operations.
- Coordinate with external agencies and authorities whenever required.
- Attend and manage customer phone calls and meetings.
- Maintain proper records of customer interactions and follow-ups.
- Meet and coordinate with government officials regarding customer-related issues and approvals.
- Ensure timely resolution of customer concerns and maintain customer satisfaction.
- Prepare reports related to CRM activities and pending cases.
- Support management in maintaining positive customer relations and company reputation.
Required Skills & Qualifications:
- Strong communication and interpersonal skills.
- Leadership and team handling ability.
- Ability to manage difficult customer situations professionally.
- Knowledge of CRM processes and customer handling.
- Strong coordination and follow-up skills.
- Experience in the Real Estate or Construction industry preferred.
Experience :
- Minimum 6-8 years of relevant CRM experience.
- Prior experience in handling teams and customer escalations preferred.
Education :
- Graduate in any discipline.
- MBA or relevant skilled qualification will be an added advantage.
Pay: ₹40,000.00 - ₹60,000.00 per month
Work Location: In person
📌 CRM Head (Lucknow)
🏢 Swastik Multi Trade
📍 Lucknow
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