​German Language Customer Service Analyst (P4) – German-Speaking Customer Support

Job Description

We are seeking a German-speaking Customer Service Analyst to enter sales orders, support commercial and residential customers, and resolve order-related inquiries and claims. The role requires German language proficiency at P4 level, accurate order processing, and a focus on customer satisfaction before, during, and after a purchase or service.

Location

Gurugram (Gurgaon), Haryana

Experience

3–5 years

Work Shift

Rotational shifts may be required.

Key Responsibilities

1. Enter day-to-day sales orders accurately in the system.
2. Handle calls with commercial and residential customers in German.
3. Respond to inquiries and resolve order-related issues and claims.
4. Support customers before, during, and after the purchase or use of a product or service.
5. Analyze and resolve routine problems, following process instructions and escalating issues when needed.

Required Skills

German language proficiency at P4 level.

Education

Any graduate degree.

Significant Notes

- Ex-TCS employees cannot apply.
- PAN and date of birth are required for profile creation

📌 German Language Customer Service Analyst (Noida)
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📍 Noida