From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Associate, responsible for investigating and processing complex policy administration transactions, by following defined guidelines laid down by the process Demonstrates a broad knowledge for leading/managing all facets of assigned team and handles the achievement of department / enterprise goals and objectives, programs, policies, and procedures in a business area gained through experience and training. Provides functional, procedural, or strategic guidance to create value, maximize growth and improve business performance for the organization.
Implements the Performance Management and Progressive Discipline Processes.
Write and administer Progress Development Summaries, evaluate employee potential and recommend employee promotions, merit increases, or terminations.
Creates a positive and satisfying work environment through the use of recognition, empowerment, listening, valuing diversity, and acting as a role model for others.
Administer Human Resources guidelines and policy and resolves employee's issues and concerns regarding these policies.
Is a resource to other front-line managers on issues relating to the management of front-line employees/units.
Recommend training and education programs to enhance associates knowledge and development.
Provides information to employees and management participates in and leads meetings, and creates complex reports, proposals and business cases.
Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.
Anticipates workflow levels through effective planning and is able to adjust resources to ensure work is completed and unit goals are met.




Perform compliance or other quality spot-checks.
Leads/Manages Projects
Leads projects of moderate complexity that require the coordination of multiple resources.
Documents progress of project to include key measurements and chance areas.
Communicates the status of projects to leadership team and key stakeholders external to the department.
Understands and operates software and/or hardware necessary of position.
Prepare analysis of budgetary, expense, and quality control.
Contribute and implement strategic plans into work unit to achieve stated objectives and goals.
Assist with the identification of future technology and systems, develop information management tools, documents, and reports to effectively manage results.
Experience
Graduate/PG from a UGC recognized institute and equivalent work experience of 8 to 12 years of experience and 2 to 3 years of people management experience.
Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building
Shift Time
Shift C (India)
One where you can shape the future of protection while supporting causes that mean the most to you. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

📌 Customer Services Team Leader - Insurance (Pune)
🏢 Allstate
📍 Pune