Role Summary : We are looking for an experienced DevOps Support Lead to drive the day-to-day DevOps operations and support activities across engineering teams.The role will be responsible for operational ticket management, troubleshooting, release management, developer support, production escalations, and on-call operations, while driving automation and continuous improvement.Key Responsibilities : - Lead day-to-day DevOps support operations, managing incidents, service requests, troubleshooting, and operational activities across teams.- Act as the primary escalation point for DevOps, deployment, setting, and infrastructure-related issues.- Own release management activities, including deployment coordination, readiness checks, production deployments, validation, and rollback coordination.- Coordinate with Development, QA, and Infrastructure teams to ensure smooth and controlled releases.- Manage the DevOps on-call roster, ensuring adequate coverage and timely response to production incidents.- Lead critical incident troubleshooting and ensure timely resolution within defined SLAs.- Drive Root Cause Analysis (RCA), problem management, and permanent remediation of recurring issues.- Monitor and manage the DevOps support ticket backlog, SLA adherence, incident trends, and operational KPIs.- Identify repetitive manual activities and drive automation,



self-service capabilities, and process improvements.- Maintain and improve operational SOPs, runbooks, knowledge bases, and support processes.- Mentor DevOps support engineers, ensuring effective workload distribution, technical guidance, and accountability.- Drive continuous improvements in platform reliability, developer experience, deployment efficiency, and operational excellence.Must-Have Skills : - 8+ years of experience in DevOps, SRE, Cloud Infrastructure, or Production Support.- Strong experience in DevOps operations and enterprise application support.- Hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or equivalent.- Strong understanding of AWS and cloud infrastructure.- Good working knowledge of Docker and Kubernetes.- Strong troubleshooting skills across Linux, networking, CI/CD pipelines, deployments, and cloud infrastructure.- Experience in release management and production support.- Familiarity with monitoring and observability tools such as Prometheus, Grafana, ELK/Loki, or OpenTelemetry.- Experience managing on-call operations, production incidents, and escalations.- Strong understanding of Incident, Problem, Change, and Service Request Management. (ref:hirist.tech)

📌 Piramal Finance - DevOps Support Lead (Bengaluru)
🏢 Piramal Capital Housing Finance
📍 Bengaluru