The Customer Support Specialist will be a key member of our technical care team, ensuring seamless operations and exceptional customer support. This role involves handling complex cases, providing managed services, and offering round-the-clock support to meet the needs of our enterprise clients. You will be Individual contributor working with the cloud solutions for global customer base.

Ability to analyze the situation work under critical issues, deep knowledge on the call flow of 4G / 5G, skillset to understand and correlate the problem.

Handling tickets, analyzing performance, log collection, coordination with R&D; / product team.

Proactive approach will be the prime focus to make preventive analysis.

Technical specialization on products with knowledge on Radio / Core platform / Linux OS architecture.

Provide technical support and troubleshooting for network related issues.

Key Skills And Experience

A degree in Electronics and Communication Engineering, or Computer Science is preferred.

- 10+ years of relevant experience in telecom (4G/5G technologies).
- Functional knowledge of 4G/5G architecture, call flows and Nokia Core, Radio & Networking is a must.
- Candidate with Kubernetes, cloud certification (AWS)
- Advantage person with Nokia Radio / Networking certifications.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.





Learn more about life at Nokia .

Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

We strive to ensure a smooth and inclusive experience for all candidates. Flexible and hybrid working arrangements to support work–life balance

Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups

A minimum of 90 days of Maternity and Paternity Leave based on eligibility

Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations

Growth opportunities & mobility – technical career paths, job rotations, international assignments, and relocation support

Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms

Recognition programs that celebrate outstanding contributions

Workplace support – ergonomic working support and mobile device programs based on eligibility

📌 Customer Care Assistant - Flexible Working Hours (India)
🏢 NOKIA
📍 India