Business Strategy & P&L; Management
Develop and execute short-, medium-, and long-term business strategies aligned with the organisation's overall logistics and supply chain objectives.
Drive sustainable revenue growth through new customer acquisition, expansion of existing accounts, and development of new service offerings in conjunction with CCO Logistics.
Improve profitability through pricing optimisation, productivity improvement, cost management, and effective resource allocation.
Maximise warehouse occupancy, revenue per square foot, throughput, and asset productivity.
Lead annual budgeting, forecasting, performance reviews, and capital investment proposals.
Commercial Growth & Business Development
Develop and execute a robust commercial strategy to position the FTWZ as a preferred international trade and distribution hub in conjunction with CCO Logistics.
Build a strong sales pipeline targeting multinational corporations, global traders, importers, exporters, manufacturers, and logistics service providers in conjunction with CCO Logistics.
Drive customer acquisition across sectors including electronics, automotive, engineering, chemicals, pharmaceuticals, consumer goods, and industrial products in conjunction with CCO Logistics.
Develop differentiated customer solutions leveraging FTWZ benefits such as customs duty deferment, inventory positioning, re-export facilitation, and permitted value-added services.
Strengthen relationships with global freight forwarders, shipping lines, customs brokers, 3PL providers, and trade intermediaries in conjunction with CCO Logistics.
Establish robust commercial governance covering pricing discipline, contract profitability, customer retention, and receivables management.
FTWZ Operations & Service Excellence
Provide overall leadership for FTWZ warehousing, cargo handling, inventory management, and customer fulfilment operations.
Ensure operational excellence across inbound handling, storage, inventory control, outbound dispatch, re-export, and permitted value-added activities.
Establish and monitor operational KPIs covering turnaround time, inventory accuracy, throughput, service levels, safety, and customer satisfaction.
Champion technology adoption, including WMS,



ERP integration, automation, digital customer interfaces, and real-time inventory visibility.
Ensure robust operational controls, standard operating procedures, business continuity planning, and risk management.
Maintain high standards of workplace safety, security, environmental management, and infrastructure maintenance.
Regulatory Compliance & Trade Facilitation
Ensure full compliance with applicable SEZ legislation, FTWZ regulations, customs requirements, and other statutory obligations.
Oversee regulatory governance relating to bonded inventory, authorised operations, customs documentation, duty treatment, and movement of goods.
Ensure accurate inventory reconciliation, statutory reporting, audit readiness, and maintenance of prescribed records.
Maintain effective working relationships with the Development Commissioner, Specified Officer, Customs authorities, and other relevant regulatory bodies.
Ensure that FTWZ activities, customer transactions, and value-added services are undertaken within applicable regulatory approvals.
Identify regulatory developments and translate them into compliant commercial opportunities and operational improvements.
Strengthen internal controls to minimise compliance exposure, financial leakage, and operational risks.
Customer Relationship Management
Build and maintain senior-level relationships with key customers and strategic accounts along with CCO Logistics.
Ensure high customer satisfaction through reliable service delivery, responsiveness, transparency, and proactive issue resolution.
Develop customer-specific supply chain solutions that improve inventory efficiency, distribution flexibility, and overall landed-cost competitiveness in conjunction with CCO Logistics.
Lead structured key account reviews and customer profitability assessments.
Drive contract renewals,



customer retention, wallet-share expansion, and long-term strategic relationships in conjunction with CCO Logistics.
Infrastructure, Capacity & Asset Management
Evaluate investments in warehousing facilities, material-handling equipment, automation, and supporting infrastructure.
Lead business cases for expansion projects based on market demand, financial viability, and strategic alignment.
Ensure effective facility management, maintenance planning, and infrastructure reliability.
Drive disciplined capital expenditure management and asset lifecycle optimisation.
Establish clear accountability across commercial, operations, finance, customer service, and compliance functions.
Develop leadership capabilities, succession plans, and critical talent pipelines.
Ensure effective coordination with corporate and shared-service functions, including Finance, HR, Legal, IT, Procurement, and HSE.

QUALIFICATIONS, EXPERIENCE AND SKILLS

Bachelor's degree in Engineering, Supply Chain Management, Logistics, International Trade, or Business Administration. MBA or postgraduate qualification in Business Management, Supply Chain, or International Business preferred. Professional Experience

- 10-15+ years of relevant experience in logistics, supply chain management, contract logistics, international trade, warehousing, or economic zones.
- Minimum 5-7 years in a senior leadership role with substantial commercial, operational, and financial accountability.
- Demonstrated experience managing large-scale logistics operations or asset-intensive businesses.
- Proven track record of driving revenue growth, profitability, customer acquisition, and business transformation.
- Experience managing complex stakeholder ecosystems, including multinational customers, regulators, and strategic business partners.

Business & Commercial Acumen Strong P&L; orientation and financial discipline. Commercial understanding and key account management. Deep understanding of warehousing and integrated logistics operations. Asset optimisation and operational excellence. Digital transformation and technology-enabled logistics. Change leadership and organisation-building capability.

📌 Deputy General Manager Full time (Kochi)
🏢 DP World
📍 Kochi