Skill Required: Italian Language – Language Translation Customer Service (P4)
Location: Gurugram, India
Qualification: Any Graduate
Experience: 3–5 Years
Work Shift: Rotational Shifts
Role Overview
We are looking for an experienced Italian Language Customer Service Analyst with strong Italian language proficiency and customer service skills. The ideal candidate should have expertise in Italian and the ability to handle customer inquiries, resolve issues, and ensure a positive customer experience. Knowledge of Order-to-Cash (OTC) processes will be an added advantage.
What Would You Do?
- Utilize your Italian language expertise to provide effective customer service and support.
- Handle customer inquiries, address concerns, and resolve service-related issues.
- Provide assistance and support to customers before, during, and after the purchase or use of products and services.
- Ensure customer satisfaction by delivering timely and effective solutions.
- Build and maintain positive customer relationships through professional communication.
- Apply OTC knowledge where applicable to support customer service operations.
Roles and Responsibilities
- Analyze and resolve problems of lower complexity within the assigned scope of work.
- Collaborate and interact with peers and management before escalating updates to supervisors.
- Work with limited exposure to clients and/or management.
- Perform daily tasks with moderate-level guidance and follow detailed instructions for recent assignments.
- Make decisions that impact individual deliverables and may influence the work of other team members.
- Work as an individual contributor within a team, handling a focused scope of responsibilities.
- Demonstrate flexibility and willingness to work in rotational shifts.
Candidate Requirements
- Any Graduate.
- 3–5 years of relevant professional experience.
- Strong proficiency in Italian language.
- Customer service experience and excellent communication skills.
- Knowledge of Order-to-Cash (OTC) processes will be an added advantage.
- Willingness to work in rotational shifts.
📌 Language translator-Italian_AIOC-456 (Gurugram)
🏢 Gratitude
📍 Gurugram
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