Job title : German Language Customer Service Senior Analyst – P4 | Accenture

Location: Gurugram, Haryana
Experience: 5–8 yrs
Qualification: Any Graduation

Job Description :

Accenture is hiring a German Language Customer Service Senior Analyst with robust German language proficiency at P4 level and experience in customer service operations.

The role involves managing customer service activities end to end, assisting customers before and after purchases, resolving queries, handling complex issues, and ensuring a positive customer experience.

Key Responsibilities :

- Handle customer inquiries and provide support in German.

- Manage customer service processes from initial contact through resolution.

- Resolve complex customer issues and ensure customer satisfaction.

- Analyse problems and provide appropriate solutions.

- Maintain positive customer relationships through effective communication.





- Coordinate with internal teams and interact with clients or management when required.

- Work independently with minimal supervision and take ownership of assigned tasks.

- Support or oversee small work efforts or teams when required.

Required Skills :

- German Language Proficiency – P4 (Mandatory)

- German Communication

- Customer Service Operations

- Customer Query Resolution

- Problem-Solving and Issue Management

Qualifications :

- Any graduate.

- 5–8 years of relevant professional experience.

- Excellent command of the German language at P4 proficiency level.

- Experience in customer service or customer support operations.

- Strong analytical, communication, and problem-solving skills.

- Willingness to work rotational shifts, if required.

📌 German Language Customer Service Senior AnalystAccenture (Gurugram)
🏢 Gratitude
📍 Gurugram