We are hiring a German-speaking Customer Service Analyst in Gurugram to enter daily sales orders , speak with commercial and residential customers in German and resolve order-related claims. You will answer inquiries, solve issues and keep customers satisfied before, during and after a purchase. The role suits a graduate in any discipline with 3 to 5 years of experience and strong German . The salary is up to ₹15 LPA (about ₹1,25,000 a month) . It involves rotational shifts .
Key responsibilities
- Enter day-to-day sales orders in the system accurately and on time
- Talk with commercial and residential customers in German by phone
- Resolve order-related claims and queries
- Answer inquiries and keep customers satisfied before, during and after a purchase
- Analyse and solve lower-complexity problems-
- Work with peers and update supervisors on progress
- Follow set instructions, and learn new processes from detailed guidance
- Contribute to team goals as an individual contributor
Required qualifications and experience
- German language skills at a high skilled level, spoken and written (mandatory)
- 3 to 5 years of customer service or order management experience
- Graduate in any discipline
- Good English communication for working with the wider team
- Ability to analyse and solve lower-complexity problems
- Willing to work rotational shifts
Job details
Role
Customer Service Analyst, German
Location
Gurugram
Experience
3 to 5 years
Education
Any graduate
Salary
Up to ₹15 LPA (about ₹1,25,000 per month)
Shift
Rotational
Why join
- Salary of up to ₹15 LPA
- Use your German in a global customer service role
- Hands-on order management and claims experience
- Growth path to senior analyst and team lead roles
📌 German Customer Service Jobs Gurugram | Up to 15 LPA
🏢 Gratitude
📍 Gurugram
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