Manage daily sales order entries in the system while coordinating with commercial and residential customers through German-language calls. Handle and resolve order-related claims, respond to customer inquiries, and address concerns to ensure a positive customer experience before, during, and after the purchase or use of products and services.
MANDATORY SKILL
- German Language Proficiency – P4 (Mandatory).
KEY RESPONSIBILITIES
- Analyse and resolve problems of low complexity.
- Collaborate with Accenture team members before escalating updates to supervisors. Direct exposure to clients and management may be limited.
- Follow moderate instructions for daily tasks and detailed guidance for new assignments.
- Make decisions that directly impact individual responsibilities and may influence team outcomes.
- Work as an individual contributor within a team, handling a defined scope of responsibilities.
- Be adaptable to work in rotational shifts as required.
📌 AIOC-444 - German LanguageCustomer Service Analyst (Gurugram)
🏢 Gratitude
📍 Gurugram
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