Our partner is looking for a Customer Service Administrator based in India. As a Customer Service Administrator, you will provide essential administrative and customer support for property compliance operations, ensuring the smooth coordination of health and safety inspections. You will act as a key point of contact for tenants, landlords, and service providers, managing communications and scheduling appointments efficiently. Through inbound and outbound calls, you will help ensure inspections are completed on time while delivering a qualified and positive customer experience. Working remotely with an established international team, you will contribute to operational efficiency and support a growing portfolio of property-related services. Accountabilities - Make outbound calls to tenants to coordinate and confirm upcoming property health and safety inspections. - Handle inbound calls from tenants and customers, responding to questions about inspections, appointments, scheduling, and related services. - Follow approved call scripts and communication guidelines while maintaining a professional, friendly, and engaging telephone manner. - Coordinate inspection appointments between tenants, landlords, and service providers, ensuring schedules are accurate and efficiently managed. - Respond to tenant inquiries and concerns regarding scheduled inspections, property access,



and compliance-related procedures. - Book inspection jobs and service appointments by telephone and through online booking platforms. - Support increased operational demand during peak compliance periods, particularly between August and March. - Collaborate with an established customer support and administrative team managing a large portfolio of client relationships. - Contribute to the delivery of efficient customer service as the business expands its property and trade service offerings. - Complete all assigned tasks according to agreed service standards, deadlines, operational procedures, and contractual deliverables. Requirements: - Previous experience in customer service, call handling, appointment scheduling, virtual assistance, or administrative support. - Excellent written and spoken English communication skills, with a professional and confident telephone manner. - Strong numerical and mathematical skills, with the ability to handle scheduling information and administrative data accurately. - Fast and accurate typing skills, ideally between 60 and 70 words per minute (WPM). - Strong interpersonal skills and the ability to coordinate effectively with multiple stakeholders while maintaining high customer service standards.

📌 Customer Support Specialist | Remote Working (India)
🏢 Jobgether
📍 India