Service Desk Analyst Location: Chennai, India | Work type: On-site | Full-time

A leading global specialist in the design, engineering, manufacturing and distribution of high-quality industrial components. The company serves around 5,000 customers across 75 countries in sectors including Automotive, Smart Infrastructure, Medical, General Industrial and Distribution.

As a key member of a global Service Desk team, you'll support the business by making sure all incidents are accurately logged, tracked and resolved within agreed SLAs. This keeps downtime to a minimum and business operations running smoothly.

You'll support a range of enterprise tools, with a particular focus on Microsoft Dynamics 365 (D365). Day to day, you'll handle enquiries by phone, email and the ticketing system, covering both general IT and D365-related issues. Incident Management: Log, track and resolve IT incidents in line with SLAs, escalating when needed

Customer Support: Deliver outstanding support by phone, email and ticketing systems

Maintain and update self-help resources so users can resolve common issues themselves

Issue Ownership: Take proactive ownership of issues, troubleshooting across hardware, software and network environments





Remote Support: IT Asset Management: Enterprise Application Support: Support core business applications such as Dynamics 365, email platforms and collaboration tools

Promote IT best practices and online security guidance to protect organisational assets

Internal IT teams (Infrastructure, Application Support, Cybersecurity)

Fellow Service Desk analysts and team leads

IT Service Management (ITSM) team

Vendors and third-party support providers

Training and knowledge management teams

Skills & Experience

- 3–5 years in IT support or Service Desk roles, ideally in a global, multi-time-zone setting
- Proficient in Windows and macOS environments
- Hands-on experience with ITSM tools such as TOPdesk, ServiceNow or JIRA
- In-depth experience with Dynamics 365 Finance & Operations (D365 F&O;), including troubleshooting and issue resolution
- Exposure to Active Directory, Office 365, SharePoint and Teams
- Familiarity with ITIL frameworks (ITIL Foundation certification highly desirable)
- Fluency in spoken and written English

Certifications such as CompTIA A+ or Microsoft Certified:

📌 Service Desk / Remote Support Analyst (Chennai)
🏢 Hyring
📍 Chennai